Customer Service for Call Centre / Service Helpdesk

Good telephone etiquette, quick response and the ability to give clear and concise instruction are essentials skills for call agents and helpdesk executives. Our training package includes 2 day call centre / service helpdesk skills programme and 1 month coaching session for effective learning.

Modules:

  • Telephone skills
  • Build confidence and assurance with customers through phone conversation.
  • Service language and how to give clear intructions without soundling like an order or being rude.
  • Call centre and escalation processes
  • How to handle difficult and demanding customers.
  • Proper follow-up and closing.

Duration: 2 day

Level: Junior Staff to Supervisors

Learning Setting: Classroom

Class size: 8 - 16

Contact us if you are interested to find out more about our customer service programs. You can call us at 9027 2497?. Alternatively, you can email to us.