Good telephone etiquette, quick response and the ability to give clear and concise instruction are essentials skills for call agents and helpdesk executives. Our training package includes 2 day call centre / service helpdesk skills programme and 1 month coaching session for effective learning.
- Telephone skills
- Build confidence and assurance with customers through phone conversation.
- Service language and how to give clear intructions without soundling like an order or being rude.
- Call centre and escalation processes
- How to handle difficult and demanding customers.
- Proper follow-up and closing.
Duration: 2 day
Level: Junior Staff to Supervisors
Learning Setting: Classroom
Class size: 8 - 16
Contact us if you are interested to find out more about our customer service programs. You can call us at 9027 2497?. Alternatively, you can email to us.