Customer Service Skills programme equips teams with the necessary skills to deal with customers. Most importantly, teams will feel confident in deal with service recovery and making efforts to go the extra mile to delight customers.
- Service language and body language appropriate for the industry.
- Social etiquette and deportment and dressing for success.
- How to be a good listener during a service recovery.
- Steps to service recovery.
- How to control emotional situations.
- Proper follow-up and closing.
Duration: 2 day
Level: All levels
Learning Setting: Classroom
Class size: 8 - 20
Customer Service Skills programme has various versions. Sales, Retail, F&B, Public Services and Hospitality versions are available.
Contact us if you are interested to find out more about our customer service programs. You can call us at 9027 2497?. Alternatively, you can email to us.