Managing Customer Service

Managing Customer Service program aims to equip supervisors and managers to build and sustain a strong service culture in their teams.

Modules:

  • Coaching skills.
  • How to give proper feedback and guidance to team members.
  • How to handle escalation processes.
  • Identify and improve touch points in the organisation.
  • Proper follow-up and closing.

Duration: 2 day

Level: Managers and Supervisors

Learning Setting: Classroom

Class size: 8 - 16

* Participants are required to attend Customer Service Skills prior to attend this programme.

Contact us if you are interested to find out more about our customer service programs. You can call us at 9027 2497?. Alternatively, you can email to us.