Service Strategies Workshop

Creating a Competitive Edge for Business

Service Strategies Workshop is specially designed for management executives and business owners who desire to bring the organisation to a higher level of service excellence. This workshop can be incorporate into the company retreat as a strategic planning session to improve service quality.

Modules:

  • How to improve service delivery and service mindset.
  • Research finding of current service and employee engagement level in the organisation.
  • Research finding of competitors and their service delivery.
  • Create a value proposition by crafting of Strategic Service Objective.
  • Service mapping of the processes in departments
  • Setting of service standards for implementation.

Duration: 3 day

Level: Management and Business Owners

Learning Setting: Hotel or Resort Function Room

Class size: 8 - 24

Research and survey are done one month prior to the workshop. Consultancy fee varies on the scale of the work scope and size of organisation.

Contact us if you are interested to find out more about our customer service programs. You can call us at 9027 2497?. Alternatively, you can email to us.