Service with the Heart

Service Mind-set Programme

Service with the Heart is a high-energy service mindset programme aims to engage team with a strong service mindset.

From many years of training experience, we have noticed organisations that place emphasis on equiping their teams with strong service mindset produce marked positive results in their Customer Service Index.

Combining our expertise in Customer Service, Employee Engagement and Team Buiding, Service with the Heart programme promise to deliver insights on how to improve service quality through the market your team is operating in, while building a strong team with the commitment to serve whole-heartedly.

Modules:

  • Understand the importance of providing good service.
  • Provide insights to the team's service level in comparison to the market.
  • Learn the perception gaps between the team and customers.
  • Develop and service mindset through experiential activities.
  • Build a strong and cohesive team to delight customers.

Duration: 1 day

Level: All levels

Learning Setting: Classroom and outdoor (preferably at resort, clubhouse or hotel)

Class size: 16 - 100

Contact us if you are interested to find out more about our customer service programs. You can call us at 9027 2497?. Alternatively, you can email to us.